Steve, Mimi, and the crew at Friends and Family were professional, knowledgeable, and skilled at every stage of the process. Steve came out to meet me and gave excellent suggestions on carpet and padding types for the job. Mimi was awesome at getting us scheduled quickly even when an unexpected illness forced a delay. She and Steve checked on me and when I was ready quickly rescheduled our installation when it was convenient for us. On the day of installation, the crew called at 8 to alert me they would be a little late (it can happen), but when they got there they completed the job in less than 3 hours. We were skeptical at first, but they did an awesome job complete with clean up. Great experience from start to finish. And they were less expensive than several other companies including one big box company and one well known hardware store. We are grateful a friend recommended Friends and Family. We highly recommend them as well.