First of all, Steve made time for US, based on OUR schedule. He came to our house, and listened first...then looked. Our entire first floor is oak flooring, but the biggest wear and tear was through the kitchen and the family room next door. Steve did a great job explaining WHY the water-based stain of the previous floor refinishing would not be appropriate. He took careful measurements, reviewed WHAT areas would be refinished and was confident that his workers would be able to blend in the new finish into a previously-finished but far less trafficked area/ Because of the oil-based stain/seal, he suggested we may want to be out of the house for a day or two because of the fumes. We made our plans to do that. When the arrived on the scheduled start date, they arrived on-time and reviewed the entire plan again, just to make sure. Two days later, we had NEW oak floors. There's no other way to describe it. The photo here just shows the kitchen. The hallway, bathroom and even the closet were also done. Like I said - a new floor. Thanks Steve, you and your team did an incredible job at a very fair price!