The Friends & Family team did a great job. We bought a condo with all hardwood flooring and wanted to have the entire condo flooring refinished (plus some minor repairs) before we moved in. They accommodated our schedule. The floors were sanded, stained and finished according to the schedule and in plenty of time before we moved in. (I wanted a third coat of finish, which they said was not necessary, but they re-scheduled to come back and do that as well.) The sales/service team were professional and responsive. It all turned out perfect and I am sure we now have the nicest hardwood floors in the building.